We ship five days a week, Monday through Friday, via UPS Ground, UPS Freight, Fed Ex Ground & Fed Ex Freight and several other freight carriers to the lower 48 states.
Shipping costs are included with our pricing to the lower 48 states. AK & HI ship by AIR at additional cost. We always choose the carrier of our choice and there is no guarantee which carrier we will choose. We strive to choose the lowest cost carrier with a fast service to your delivery location.
We do not offer COD. Air Rates can be checked by contacting our customer service department.
We will e-mail you your tracking number(s) on the day your order ships.
Delivery Confirmation - We require a signature on delivery of all our scooters, bikes, and mopeds to ensure our customers' receive their package.
Maps from Our Washington State Distribution Center
Shipments will originate from Tacoma Washington (Seattle Area) (See map below)
To track your UPS Ground shipment, click here or call 1-800-PICK-UPS (1-800-742-5877)
To track your UPS Freight shipment, click here or call 1-800-333-7400
Large motorcycles, electric bicycles, ATV's and mobility scooters & others are shipping by freight carriers strapped to pallets.
Expect all freight shipments to be sent by UPS freight or Fed Ex Freight (or another carrier) with the exception of large shipments going to businesses (We choose the carrier for large shipments)
**ALL Freight Shipments require the customers phone number. The carrier will phone the customer to schedule delivery to the door.
**New York and Marthas Vinyard, zip code 100-104, 110-119, 150-196, and 025-026 will have an extra $100 charge by the freight service for delivery to these locations.
NO Gas Models can be shipped to California for any reason.
If a unit weighs more than 70 pounds it is unable to be shipped via USPS to a APO, as USPS is the only method to ship to APO they are unable to order bigger units. (It also can take 3-4 weeks for a unit to be shipped to a APO address).
Under 70 pound units are:
X-10 X-140 X-250 X-300
Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.
Below is a list of the models that can be sent to Canada:
X-10 XB-300Li XB-305Li XB-310Li XB-502 XB-562 XB-700Li (500 Watt Motor)
Anything outside of the USA incurs additional shipping charges. All Freight Items will incur a $100 per our charge for shipping.
Places We Do Not Ship
We do not ship anywhere in Africa or Indonesia. Contact Customer support for a international shipping quote. Anything outside the USA will incur extra shipping charges.